Clinical Team's Member Profile Revamp

Jasper Health // Senior Product Designer

 
 

Overview

Jasper Compass is an AI enabled cancer care navigation solution used by care navigators and other supportive care professionals. Compass strives to support patient-centered, care and navigation by putting patient-reported outcomes, biometrics, and clinical data in actionable formats to prevent more work and burnout.

The member profile is the one stop shop for all things centered around the member experience. Care navigators are able to see what their members are doing in the consumer app, such as their daily mood and symptoms, scheduled sessions, medication tracking, direct messaging, and more.

 
 
 

The Old

When I first started at Jasper, the platform was called Jasper Care+ and had very limited use cases. A care navigator could only do the following:

  • Assign action items

  • Send notes and files

  • Add medications on their behalf

  • See their daily tracked moods and symptoms

  • And any appointments the member might have

Care navigators relied heavily on 3rd party platforms to help with their daily workflows.

 
 
 

Before and Current

To be more cohesive with the consumer app, I then worked with my product manager to update the look and feel of Compass. While the layout remained the same, we updated a few core areas:

  • Color

  • Typography

  • Icons were switched to Font Awesome and Material libraries

  • Tab structure for new core features (communication, documentation, follow-ups)

A few months later, we rebranded to Jasper Compass, the capabilities grew tenfold, and with each new feature, tool, and widget being introduced, we had to restructure the member profile to make space.

  • Expanded horizontal member details bar

  • Tab structure grew to 10 items

  • In-app member navigation sessions

 

A revamped version of the old

As Compass capabilities grew, we redesigned the member profile

 
 

Future State (WIP)

Two of the core pain points our internal clinical team has voiced is:

  1. They don’t feel heard

  2. With the use of 3rd party tools, they need to reference multiple sources

For number one, I have made it my mission since day one to get their feedback whenever possible. I work closely with our clinical team liaison to make sure we are solving their needs, the flows make sense, and that we are in fact solving problems. Because of how much Compass has grown, product has agreed we need to do another redesign of the member profile.

I talked to our clinical team liaison and sent out a survey to get some insights. Some key responses include:

  • Reference the member profile daily

  • Sessions and activities are the most used widgets

  • Medications and internal flags are rarely, if ever used

  • Documentation and goal plan tabs are the most used